Licensed users and authorized
distributors of Basilica Software Corporation’s products can
obtain support via three different ways:
Telephone
For urgent and critical problems, please contact our Technical
Support number at 1-604-592-8338. You must provide your client
number, your company name, your name, contact telephone number
and product name.
Email
Please send an email to
support@basilicasoftware.com describing the nature of the
problem along with your client number, your company name, your
name, contact telephone number and product name.
Website
To report your problem directly via our website, please click
the following link and enter the
following information: nature of the problem, your client
number, your company name, your name, contact telephone number
and product name.
Fax
You can also send us a fax at (604) 507-8044. Please indicate
the following information: nature of the problem, your client
number, your company name, your name, contact telephone number
and product name.
Downloads and Updates
Latest software updates and patches will be
posted here as soon as it becomes available.
Support Policies
All terms and conditions for the use our
products are covered under the Licence Agreement between Basilica
Software Corporation and its clients. In addition, to obtain
technical support and product updates, a separate annual maintenance
service agreement will be necessary. For further information about
our licensing policies and maintenance agreements, please do not
hesitate to contact us.
Copyright 2004 Basilica Software
Corporation. All rights reserved.
Telephone
Email
Website
Fax